Privacy Policy

1. Introduction

Custom Fence Signs ("we," "us," or "our") operates customfencesigns.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or place an order. By using the Site, you consent to the practices described here.

2. Information We Collect

We collect the following categories of information:

• Order & Contact Information: name, email, phone number, shipping/billing address, company name.
• Payment Information: processed securely by our third-party payment processor; we do not store full card numbers.
• Design Files: images, logos, and artwork you upload for your custom signs.
• Usage Data: IP address, browser type, device information, pages viewed, and timestamps via cookies and similar technologies.
• Communications: emails and messages you send us regarding quotes, orders, or support.

3. How We Use Your Information

• Process and fulfill orders, including design proofs, production, and shipping.
• Communicate with you about orders, invoices, and customer service.
• Send transactional emails (order confirmations, proofs, shipping updates).
• Improve our products, Site performance, and customer experience.
• Detect, prevent, and respond to fraud or security issues.
• Comply with legal obligations.

4. How We Share Information

We do not sell your personal information. We share information only with:

• Service providers (payment processors, hosting, email delivery, shipping carriers, print partners) under confidentiality obligations.
• Legal authorities when required by law, subpoena, or to protect our rights.
• Successors in the event of a merger, acquisition, or sale of assets.

5. Cookies & Tracking

We use cookies and similar technologies for essential Site functionality, analytics, and to remember your preferences. You can disable cookies in your browser settings, but parts of the Site may not function properly.

6. Data Retention & Security

We retain personal information only as long as necessary to fulfill the purposes described or as required by law. We use industry-standard administrative, technical, and physical safeguards to protect your data, though no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your jurisdiction (including the GDPR and CCPA/CPRA), you may have the right to:

• Access, correct, or delete the personal information we hold about you.
• Opt out of marketing emails using the unsubscribe link in any message.
• Request a copy of your data or restrict its processing.
• Lodge a complaint with a supervisory authority.

To exercise these rights, email us at orders@customfencesigns.com.

8. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect information from them.

9. International Users

Our Site is operated in the United States. If you access the Site from outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ from your country.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent changes. Material changes will be communicated via the Site or email.

11. Contact Us

Custom Fence Signs
Email: orders@customfencesigns.com
Web: customfencesigns.com